In today’s multigenerational workplace, communication is one of the most significant areas of difference. Each generation has developed its own preferences for how they communicate, shaped by the technology and norms of their time. This dynamic often leads to misunderstandings or frustration between Baby Boomers, Gen X, Millennials, and Gen Z.
Communication Methods
Boomers, who entered the workforce in an era where formal letters and phone calls were the norm and hierarchy and authority determined the validity of their voice, often value clarity and professionalism in communication flowing through the chain of command. For them, emails and scheduled phone calls represent thoughtful, well-structured exchanges and it was unheard of for frontline staff to even consider calling their superior by their first name, much less believe they had a right to comment on the way the business was going. They may see fast, informal communications as rushed, lacking attention to detail or even intrusive. Gen X, having adapted to both traditional and digital communication, typically value emails but are also comfortable with quick phone calls for direct answers and typically hold a more casual approach to hierarchical demands.
In contrast, Millennials and Gen Z, who grew up with digital communication, are far more accustomed to instant messaging platforms like Slack, Teams, or even texting. They do not need leaders or other adults to get the facts when they have google in their pocket. These generations appreciate speed and efficiency and are often more comfortable with less formal language. They desire a relational connection, and for communication to be transparent, concise, and open for discussion. For them, an email can sometimes feel too slow or too formal for everyday tasks, and they might expect immediate responses, which can frustrate older colleagues who take time to craft detailed replies.
Strategy: Creating Communication Harmony
So how do we tackle these differences in methods and values?
Lean in to understanding each other. When we understand how a person came to the conclusion they have about the way they communicate, we can all navigate change more effectively. Our goal should be to break down stereotypes, rhetoric, and generational judgments and instead seek to understand, value and learn from these differences.
Encourage open discussions about communication preferences within teams. For instance, agreeing on when to use emails versus instant messaging or phone calls can set clear expectations. This can prevent frustration by respecting each generation's preferred methods while highlighting the importance of adapting based on the context.
Develop emotional intelligence and communication skills through targeted training. This will help teams navigate these differences, fostering respect for diverse approaches which will ultimately lead to more effective collaboration and innovation across generations.
Communication is hard on a good day, there are so many factors affecting communication for each of us. Humanizing and dignifying every generation in our workplace invites us to learn from and leverage the unique strengths they bring to the table. Let’s be bridge builders in our communication!
What is one thing you could do today to better understand the communication needs of your team?
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